If you are experiencing an emergency — such as fire, medical situation, crime in progress or any other life threatening event — PLEASE CALL 911 IMMEDIATELY.
Do not use this app to report emergencies. Messages sent through this app are monitored by private security personnel and are not connected to emergency services. Using this app instead of calling 911 may result in delayed response during critical situations.
Your safety is our priority — always call 911 first in any true emergency.
CastlR connects your community with professional security teams through instant incident reporting, real-time alerts, and comprehensive documentation.
Professional incident reporting, real-time patrol response, and comprehensive documentation—all in one integrated security platform.
Real data from communities using the CastlR platform.
Every incident fully documented with photos, GPS, and timestamps.
Incidents successfully resolved on first patrol visit.
Based on post-incident feedback surveys.
From incident report to resolution, our process is designed for clarity, speed, and complete transparency.
Direct alerts to patrol officers with GPS routing streamline incident coordination compared to traditional dispatch methods.
Residents and property managers get real-time status updates, from report submission to case closure.
Every action is time-stamped and documented, creating a comprehensive audit trail for every incident.
A resident uses the CastlR app to report a non-emergency security incident, uploading photos and notes. GPS location is automatically tagged.
The on-duty patrol officer receives an instant push notification with all incident details, including location, media, and resident notes.
The officer assesses the situation and documents all actions taken directly within the app, ensuring a complete audit trail.
Once the incident is resolved, the officer closes the case. The resident is notified, and a comprehensive report is archived for property management.
CastlR is designed for a wide range of properties, ensuring safety and security for everyone.
Enhance resident safety and property value with professional patrol services and instant reporting.
Provide peace of mind for homeowners with transparent security operations and professional coordination.
Protect your assets and ensure a secure environment for employees and customers with our integrated platform.
Common questions about CastlR, emergency protocols, and security coordination procedures.
ALWAYS call 911 for emergencies: fires, medical situations, crimes in progress, or immediate threats. Use CastlR for non-emergency security concerns like suspicious activity, noise complaints, property maintenance, vacation checks, or other issues that require professional security response but are not life-threatening.
CastlR's GPS routing and instant push notifications eliminate radio delays, getting officers directly to your exact location with all incident details. The platform provides complete transparency with real-time status updates and comprehensive documentation.
You can report suspicious vehicles/persons, noise complaints, animal issues, theft reports, property damage, lighting problems, landscaping issues, parking complaints, homeless concerns, safety hazards, vandalism, and general maintenance requests. Each type has guided fields to capture all necessary details.
Yes. CastlR uses industry-standard encryption, secure cloud storage, and strict access controls. You can report incidents anonymously or provide contact information for follow-up. All photos are automatically stripped of metadata and stored securely.
Absolutely. You'll receive real-time status updates (Submitted → In Progress → Completed). If you provide contact information, officers may call you directly. All completed reports include officer notes, timestamps, and actions taken for complete transparency.
All incidents are archived with photos, GPS coordinates, timestamps, and officer documentation. Reports are automatically sent to property management via THERMS integration, providing a complete audit trail for insurance claims, security reviews, and compliance purposes.
Get started with our professional security platform today.